Quality

RMSI views quality as an integral part of its day-to-day operations and achieves quality by preventing errors occurring at any stage in the project lifecycle. Specifically, RMSI has built an effective Quality Management System (QMS) that can generate quality outputs. RMSI also takes into account specific quality control stages after completion of a set of logical processes. RMSI ensures that an independent Quality Assurance (QA) division certifies all data and products shipped to the client as final deliverables.

The QA division is responsible for:

	Ensuring its involvement at initial stages of the project
	Process workflow, Quality Control (QC) steps in production process, assurance, and certification of all deliverables
	Acting as the sole shipping point for all products

Quality and Security Certifications

	SEI CMMi Level 5 – RMSI’s Software Division has been successfully assessed at SEI CMMi Maturity Level 5. The scope of the assessment included all software development lifecycles including Turnkey Development, Maintenance and Testing. The focus of the assessment was on CMMi Staged Representation V1.2 for Maturity Level 5 Process Areas (PAs) which includes all Software Engineering PAs under ML2, ML3, ML4 and ML5. This reinforces the robust delivery, development and innovation mechanism of RMSI, and demonstrates RMSI’s commitment to deliver top quality, high productivity and quick time-to-market software applications to the clients at reduced risks and appropriate costs.
	ISO 27001: 2005 - RMSI established its high level of competence in information security management by being conferred the prestigious International Organization for Standardization (ISO) 27001: 2005 certification for information security. The assessment was carried out by BSI India, a subsidiary of British Standards, UK, and the scope of the assessment included Information Systems’ divisional activities such as the management of network and security, data center, workstation and servers, IT operations, and legal compliance relating to IT, e-mail and application development support. As RMSI’s global operations continue to grow, it is imperative that we provide the highest levels of information security to maintain the confidentiality, integrity, and availability of information flows within the organization. This certification validates our existing information security processes and our commitment to taking proactive measures to prevent security breaches.
	ISO 9001:2008 - RMSI’s Hyderabad office is ISO 9001:2008 certified. This ensures delivery of defect-free, reliable services, with strict adherence to budgets and timelines.

Quality Policy

RMSI’s quality policy enhances the value created for all stakeholders: clients, partners, shareholders, employees, and vendors, through continuous improvements delivering demonstrable benefits in RMSI’s services, products, and business practices. RMSI is committed to creating and maintaining this quality culture throughout the entire organization.

The guiding principles of the quality policy are:

	People
	Processes
	Values

RMSI is committed to the development of its people. RMSI empowers its employees to own and deliver ongoing and continuous improvements in the quality of services, products, and business practices.

RMSI's processes comply with internationally recognized quality standards and are also flexible in meeting the varying and changing demands of its stakeholders.

RMSI’s business philosophy and values are to build, maintain, and institutionalize a culture of fairness, transparency, trust, and ethical behavior.

By following these policies, RMSI seeks to make quality a way of life and always meet or exceed client expectations.

Quality Management System

RMSI employs a strong quality management system across the organization.

Some major highlights of this system are:

	Clear production process definition
	Detailed documentation including project specifications, training manuals, work logs
	Controlled change implementation
	Configuration management
	Small QC loops to trap errors in the production process
	Training and retraining of staff on the project and the process
	An open, quality oriented feedback system, similar to quality circles
	An independent quality assurance and certification group following clearly defined QA test plans and strategies
	Use of automation in the production process and for QA/QC to minimize human errors, increase efficiency, and standardize processes
	Statistical measurement of quality parameters and acceptance criteria
	Technical support interface to ensure client satisfaction
	Process replication