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If
you need help signing in, ask yourself the following questions:
Are
you having difficulty accessing your account because of a problem
with your password?
Your
password and/or login cannot contain any spaces
For
increased security, we recommend creating a password
containing both numbers and letters. Your password is case sensitive,
so remember which letters you capitalized
Are
you using a browser that doesn't support cookies, or do you have
cookies disabled?
Your
browser must support cookies, and the option must be enabled to
sign in
To
enable cookies
Internet
Explorer 5
Click
Tools, and then click Internet Options
Click the Security tab
Click the Internet zone
Select a security level other than High
-or-
Click
Custom Level, scroll to the Cookies section, and then click Enable
for both cookie options
Internet
Explorer 4.x
Click
View, and then click Internet Options
Click the Advanced tab
Scroll to the Security section
Under Cookies, click Always accept cookies
Other
browsers
To
see if your browser supports cookies, and for detailed instructions
about how to enable this feature, see the online Help for your browser
If
you see a message to notify you that a Web site is trying to send
you a cookie when you try to sign in, you should choose to continue
or you will not be able to sign in
If
your browser does not support cookies, you can upgrade to a newer
browser, such as Internet Explorer 5
Are
you using a browser that doesn't support Secure Sockets Layer (SSL)
connections, or do you have SSL disabled?
Your
browser must support Secure Sockets Layer (SSL) and the option must
be enabled to sign in
To
enable SSL or Secure Sockets Layer
Internet
Explorer 5
Click
Tools, and then click Internet Options
Click the Advanced tab
Scroll to the Security section
Select all of the "Use SSL" check boxes
Internet
Explorer 4.x
Click
View, and then click Internet Options
Click the Advanced tab
Scroll to the Security section
Select all of the "SSL" check boxes
Other
browsers
To
see if your browser supports SSL connections and for detailed instructions
about how to enable this feature, see the online Help for your browser
If
you see a message to notify you that you are entering or leaving
a encrypted connection when you try to sign in, you should choose
to continue or you will not be able to sign in
If
you are behind a firewall or proxy that does not support encrypted
connections (for example, if you are accessing the Internet from
a computer that is part of a corporate network), speak with your
local system administrator to see if a solution can be reached using
your network. Note that not all firewalls or proxies cause errors.
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