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Client
The electronic publishing arm of one of
the UK's largest regional newspaper publishers.
Business Need
The client wished to centralize the management
of over 20 portals created as part of their
web publishing strategy, under an umbrella
brand. They contracted a local (UK) vendor
to create the application. However, further
custom development of the application for
new features, and maintenance was proving
extremely expensive. The client wanted to
reduce costs of new feature development
and enable faster and cost-effective maintenance.
Solution
RMSI took over the application through
a knowledge transfer process, and set up
a dedicated team for application maintenance
and extensions to the portals. It has supported
rollout of over 20 portals and is involved
in remote administration and maintenance
of the client’s production servers,
from India. RMSI has set up a dedicated
helpdesk for client’s multiple stakeholders
with a Task Management System, which provides
an online, unified and transparent interface
for portal maintenance. It has also set
up an extranet for staging and developed
processes for iterative and interactive
application development. The RMSI team uses
multiple communication channels –
email, instant messenger, project extranet,
teleconferences and visits to the client
site, for better interaction with the client’s
content team. The RMSI team uses industry
standard automated tools to speed up and
standardize development, QA, QC, design
and deployment.
Benefits
The client has been able to significantly
reduce costs on the application development
and maintenance. It has also benefited from
RMSI’s domain expertise on content
management and web portals. Through the
offshore team, the client also has the capability
of working in shifts and over holidays for
24x7 support and application maintenance.
This has helped the client to concentrate
on the business aspects of developing and
extending the portal without having to worry
about day-to-day technical details.
Technologies
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