Our client, a park authority in Wales, UK manages the Public Rights of Way (PRoW) network within the Conwy area of the park. The authority required a modern, integrated RoW Management System to replace outdated, ad-hoc processes and an MS Access-based database, and to improve efficiency, accessibility, and public engagement.
The authority’s existing workflows were fragmented, involving partial manual systems, MapInfo files, and legacy databases. These lacked integration, remote accessibility, and public interaction capabilities. The new system needed to centralize data, streamline complaint handling, support bilingual operations, and provide role-based access for different user groups.
RMSI developed a bilingual (English/Welsh), Intranet/Internet-based GIS application by customizing its SpatialView WebGIS framework. The platform centralizes the management of PRoW, paths, furniture, surfaces, and access land, while providing public users with the ability to log complaints that are tracked through a workflow-based resolution system. It features automated calculation of survey and resolution dates, a work commitment dashboard, historical data archiving, and seamless import of survey data from MapInfo and GPS devices. Built entirely on open-source, OGC-compliant technologies, the system also offers comprehensive administrative tools for managing users, GIS layers, and work prompts, ensuring flexibility and scalability for the future.
The implementation of the RoW Management System has transformed the way our client manages its public rights of way. Operational efficiency has significantly improved, with faster response times to complaints and maintenance requests, better coordination with contractors, and more accurate centralized records. Public engagement has been enhanced through a user-friendly online portal, while the system’s ability to store and access historical data ensures long-term transparency and informed decision-making. The open-source, standards-compliant design ensures the platform is sustainable, adaptable, and ready to meet future needs.
