A collaborative approach to network data management
The client is the UK’s widespread network operator responsible for the transmission and distribution of electricity flow across the country. They do this through the network of Overhead Lines and Underground Cables owned and maintained by them. The network operator wanted to maintain and update its digital GIS electric network. The project includes a National Data Improvement Programme (NDIP), designed to support the client’s ongoing systematic approach of analysing and improving the asset data.
The client required ongoing maintenance and updates of its asset registers across all voltage levels and operational areas. This involved ensuring accurate, complete, and consistent information on electrical and civil assets across multiple data sources in near real time, enabling reliable service delivery, reducing power outages, and supporting timely decision-making.
The project aimed to provide the client with a service to maintain and update the asset registers, ensuring data completeness, accuracy, and consistency for all assets across their network. Additonally, supporting the client with NDIP.
The programme was initiated by conceptualising the way forward with the stakeholders. RMSI communicated and documented the project goals, requirements, time scales, service levels, communication protocols, escalation process, and access to the client environments. In this engagement, the service operations are delivered by an expert resource pool that operates offshore from Hyderabad, India, and locally in Glasgow to deliver project requirements to high-quality standards.
RMSI established two dedicated teams—onsite and offshore—each focused on the respective scope of the Data Asset Processing Service (DAPS) and Network Data Improvement Programme (NDIP). The teams were cross-trained to support both programs and could be flexibly deployed based on workload and volume requirements.
RMSI provided accurate, consistent data to drive timely decisions, boosting internal process efficiency and throughput to the client. By handling project peaks and valleys, we achieved over 99.9% SLA adherence. This strategic partnership allows the client to focus on core competencies while achieving scalability through outsourcing, ultimately leading to significant business growth.
